HB Automotive aims to be the best and largest radiator and break fluids manufacturer in the national and international markets.
The company excels in supplying quality products, through technological improvement and professionals constant training.
Its continuous process of improvement aims at quality, environment protection and good co-workers relations.
Customer Claim Policy
HB Automotive declares in its Customer Claim Policy:
- To evaluate; provides feedback and finds solutions for our client’s complaints.
- To obey and to subject to the penalties provided for Laws (Law number 8078/1990 – Cunsumer Protection Code, Law Number 9933/1999 – Inmetro Competence, others).
- To analyze the results as well as to take the necessary measures according to the complaints received.
- To take and to define responsibilities regarding complaints.
- To respond to Inmetro any complaint received regarding certified products in the certified area.
- All the necessary measures to assure the items here described will be provided by the directors.
Internal Product Quality Policy
All products manufactured contain in their packaging the expiry date as well as a lot number.
The customer must inform HB Automotive the product batch number as well as the expiry date.
HB Automotive retains additive samples for a 2 (two) year period, hydraulic fluids for a 3 (three) year period. The product can be exchanged after the analysis of our technical department if proven that there has been founded some nonconformity.
HB AUTOMOTIVE will not accept returns if products are presented under the following conditions:
Damaged, tampered, falsified, corrupted, fraudulently, improperly transported and stored in non-compatible places according to the product label. The customer will have a period of three days to return and 30 days to exchange from the date of the merchandise receipt. HB AUTOMOTIVE will have a deadline of up 30 days to correct any type of problem.Eg.: technical analysis , exchange, as in art. 18 of Brazilian Consumer Protection Code. Any products replaced will be granted a new warranty period. The warranty will only be effective after proof of non-compliance by HB AUTOMOTIVE Laboratory or other designated by agreement within the warranty period without exceptions.
GRUPO HB8 INDÚSTRIA DE ADITIVOS AUTOMOTIVOS E COMÉRCIO DE IMPORTAÇÃO E EXPORTAÇÃO DE PRODUTO AUTOMOTIVO EIRELI
1253, Nilo Peçanha, St – São Luiz
Criciúma – Santa Catarina / Brazil
Zip Code: 88803-051